Mexicali, Baja California- Beneficios de acuerdo a la LFT
- Seguro de vida
- Fondo de ahorro
- Seguro de gastos médicos
- Caja de ahorro
- Comedor
Corporativo
Giro
Manufacturera
Actividad principal
Líder en la fabricación de instrumentos dentales.
Número de empleados
4200
Sitio Web corporativo
Sitio Web
Descripción y detalle de las actividades
- Respond to customer inquiries and address requests related to available products and services.
- Listen to customer requirements and complaints to identify root causes and support effective resolution.
- Select appropriate solutions to customer issues and work efficiently to resolve them.
- Anticipate customer needs by following up with existing clients to offer new orders or additional services.
- Serve as the liaison between internal departments to provide clear and concise responses to the end customer.
- Coordinate cross‑functional strategies to enhance the service experience for our customers.
- Utilize the company’s continuous improvement system to optimize processes and customer service performance.
- Prepare executive presentations, including OTD (On‑Time Delivery) and Lead Time metrics.
- Analyze data to develop Pareto charts, performance dashboards, and other analytical reports.
- Manage customer orders, complaints, and service requests.
- Ensure timely follow‑up on calls, emails, and ticketing system cases.
Experiencia y requisitos
- Bachelor’s degree completed (Industrial Engineering,
- Business Administration, Marketing, or related fields).
- Preferably 5 years of experience in the medical device industry.
- Excellent customer service and interpersonal skills,
- with strong empathy.
- Proficient computer skills and experience with
- Microsoft Office suite.
- Advanced English proficiency (95%).
Beneficios
Número de vacantes 1
Área Atención a Clientes/Call Center/Telemarketing
Contrato Permanente
Modalidad Presencial
Turno Diurno
Jornada Tiempo Completo
Horario
- Tiempo completo
Estudios Carrera con título profesional
Inglés Hablado: Avanzado, Escrito: Avanzado
Disponibilidad p. viajar No