Customer Service Representative

• Download/Extract & Analyze customer Discrete & Min-Max demand from their portal/tool. • Develop plan to best support/fulfill customer Discrete and Min Max demand. • Set and monitor priority for OSP jobs and/or shipments. • Update horse blanket/LOB, customer portal (s). • Communicate with customer in timely fashion. • Lead War Room (Stand Up Meetings) for assigned accounts. • Set and manage PRIORITY when planning and communicating Customer CRITICAL parts internally. • Run, analyze and take action on different reporting. • Analyze information in Dispatch-Status on open jobs, jobs not moving, CS42 scan, etc. • Review of makes nor released by Production Control. • Review new adds/changes to delivery schedule and drive actions from Purchase Order Change Report (POC). • Review demand coverage/shortages and address with the appropriate owners • Follow up on customer returns. • Review and take action on Exception Report from Corporate Demand Team. • Demand alignment check - Customer Portal vs. AS400. • Analyze customer mid and long-term demand profile. • Analyze, quote and respond to Contracts on short flow and pull-in requests from Customers. • Response to management on any KPI/Past Due a/o projected past due inquiries. • Create, follow & close NMD for customer related issues (tool obsolescence, requirements changed after job release, etc.