The Customer Support Representative and/or Customer Service Specialist plays a vital role in supporting customer service functions and assisting Customer Service & Support Managers in managing the lifecycle of aftermarket repair orders. This position ensures accurate and timely communication with customers and internal teams to meet contractual requirements related to aerospace maintenance, repair, and overhaul (MRO) services. Responsibilities include processing repair orders, managing quotes, tracking inventory and billing in SAP, and resolving order issues to support on-time delivery, quality, and cost targets.

Experiencia y requisitos

Education: Professional degree in Industrial Engineering, business administration preferably

Experience:

• Familiarity with aviation spare parts and MRO services.

• Proficient in ERP/CRM systems (e.g., SAP) and Microsoft Office tools.

• Understanding of international trade compliance, incoterms, and export control.

• Strong attention to detail and ability to handle multiple priorities.

• Basic technical knowledge of aircraft components is a plus.

• Excellent written and verbal communication skills.

• Strong problem-solving and conflict resolution skills.

• Customer-first mindset with a proactive approach to issue resolution.

• Ability to work well under pressure and meet tight deadlines.

• Collaborative team player with a continuous improvement mindset.

Beneficios

Beneficios de acuerdo a la LFT
Gastos medicos
Fondo de ahorro
Caja de ahorro

Número de vacantes 1

Área Administración

Contrato Permanente

Modalidad Presencial

Turno Diurno

Jornada Tiempo Completo

Horario

7am - 5pm (viernes de descanso cada dos semanas)

Estudios Carrera con título profesional

Inglés Hablado: 90%, Escrito: 90%

Disponibilidad p. viajar No

Customer Support and Service Representative

Safran Aerosystems México, S. de R.L de C.V.

Uso de cookies en empleonuevo.com 🍪