IS-E-Commerce Marketplace Manager

We are seeking an experienced, results-driven E-Commerce Marketplace Manager to lead and expand our online sales operations from our Mexicali facility.

Key Responsibilities

1. Marketplace Management & Sales Performance

• Take full ownership of existing marketplace accounts, including Amazon, eBay, Mercado Libre, and other current or future e-commerce channels.
• Monitor daily sales performance, revenue, profitability, conversion rates, and overall account performance.

2. Pricing, Advertising & Profitability

• Manage marketplace advertising campaigns, promotional activities, and advertising budgets.
• Analyze marketplace fees, shipping costs, return rates, and other expenses impacting profitability.

3. Account Health, Claims & Returns

• Maintain excellent account health across all marketplaces and ensure compliance with platform policies.
• Coordinate with operations and technical teams to resolve product-related issues.
• Handle marketplace escalations and work directly with platform representatives to resolve issues promptly.

4. Inventory & Stock Management

• Work closely with warehouse and operations teams to maintain accurate inventory availability across all sales channels.
• Identify high-demand products and communicate replenishment requirements to the commercial and purchasing teams.
• Support inventory planning, forecasting, and stock optimization.

5. Business Development & Channel Expansion

• Identify, evaluate, and develop new e-commerce channels and marketplace opportunities.
• Negotiate marketplace commission rates, seller fees, advertising incentives, promotional support, and other commercial terms.

6. Reporting & Performance Management

• Prepare daily, weekly, and monthly reports covering sales, profitability, inventory, advertising, and marketplace performance.
• Ensure accurate data, reporting, and communication across departments.