Sales Support Specialist

The Sales Support Admin manages the flow of sales operations ensuring compliance with GTX business model and full adherence to internal procedures foucs on Order Management: offering support with creation of Scheduling Agreement & Sales Orders & Debit Requests and prototype Sales Orders check and release in SAP; Master data creation and maintenance of material master data and customer master data in SAP; Sales operations process improvement;

Ensure on-time sales orders, scheduling agreements, debit requests creation/update in SAP based on the requests received from Customer Desk team, Sales Managers and Program Managers ensuring compliance with HTS business model and full adherence to internal procedures. (Sales Order, Debit Request, Inquiry Conversion/OA, Interco Orders, Free of Charge Orders, Motorsport Sales Orders, Supplier Orders, Schedule Agreement for Customer, Schedule Agreement for Intercompany, Schedule Agreement 3PP Creation/Update, Prototype Order Check/Release)

• Responsible for order management end to end process; take ownership on cross-functional meetings to ensure orders are created in accordance with customer purchase order and as per the sales manager agreement with the customer.
• Gather and validate the information from the requestors to create a new order in SAP (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)
• Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.
• Be the 1st point of contact for resolution of SO/SA/DR and invoice issues and manage resolution and root cause determination; Building relationships with sales team members, customer desk, prototype and logistic teams.