Ingeniero de Sistemas II

Job Summary:

• The candidate shall be responsible for end user, infrastructure and cybersecurity support for the Mexico site.
• Manage day-to-day IT operations.
• Collaboration with IT counterparts to implement Global IT projects at the Mexico site.
• Work with local stakeholders to coordinate/implement IT solutions to address unmet needs.
• Provide occasional remote support for end-user, infrastructure, and cybersecurity activities at other sites as required.

Essential Duties & Responsibilities:

• Serve as the primary technical contact person for IT end user support services for the Mexico site.
• Technical administrator for IT infrastructure systems (servers, networks and storage systems) and cyber-security operations
• Manage IT office equipment, including printers, telephones, and software applications.
• Monitor system performance, conduct regular security audits and remediation activities.
• Assist in incident response, disaster recovery planning, and backup management.
• Ensure compliance with IT policies and regulatory requirements.
• Document IT infrastructure configurations, system updates, and security procedures.
• Support IT projects, including new technology rollouts, security upgrades, and system enhancements.
• Provide training and documentation to end-users on IT security best practices and system usage.