Especialista de Cuentas por Cobrar

Position Responsibilities

• Assist customers over phone calls and emails with managing their accounts and resolving outstanding balances.
• Document of customer files status and collection efforts.
• Provide superior service to customers and other departments including the cash applications, Customer Service and Sales teams.
• Review department processes and recommend workflow improvements.

Job expectations are as follows:

• 20 outbound calls to customers per day
• Resolution of any discrepancies on the customer’s account
• Reducing the number of customers past due by 60+ days
• Resolving short-paid/over-paid invoices with customers
• Build relationships with customers and account managers