Customer Service Supervisor

POSITION RESPONSIBILITIES:

Primary responsibilities are to resolve customer issues related to the online store over the telephone, email, and chat on weekdays and weekends, provide training and coaching to other team members in supporting customers, and assist in data entry to customer service databases; this is a full-time position for our high-season call volume.

RESPONSIBILITIES INCLUDE:

• Assist Customer inquiries related to Online Store orders and technical specifications, including troubleshooting on irrigation products, through inbound calls and chat support.
• Coordinate efforts related to Online Store Chat Support
• Act as a liaison between internal departments to resolve Customer inquiries.
• Maintain an excellent relationship with Customers by assuring a professional, courteous communication in a prompt fashion.
• Enter data into the system regarding Customer orders, returns and credits adhering to Customers’ requests following company’s policies and procedures.
• Report to the proper channel any findings related to system issues and Customer complaints.
• Focus on continuous improvement and implement projects related to, efficiency, customer satisfaction, cost reduction or any other focus that will have a positive impact on Customers and the Company.
• Deliver training to Teammates.
• Support other projects within the Customer Service Group.